Terms & Conditions:

Effective Date: 12/09/24

Welcome to Scale Lab Limited (“Company”, “we”, “our”, “us”). These Terms & Conditions govern your use of our website www.scalelab.ltd and our services. By accessing or using our services, you agree to comply with these terms.

1. Services Provided

We offer client acquisition systems, website optimization, and marketing solutions for membership-based businesses. The details of our services, pricing, and performance guarantees are outlined in our client agreements.

2. Payment & Refunds

• Our services operate on a monthly retainer basis (e.g., £250/month for Phase 1, £500/month for Phase 2).

• Payments are due in advance for each service period.

• Refunds are available through performance guarantees (as defined in specificity in our agreements/contract agreements for a given service period) are not met, and the client provides genuine reason, documented proof of underperformance or is unsatisfied with our performance.

3. Client Responsibilities

• Clients must provide accurate business details and grant us access to necessary platforms for service execution.

• Clients agree to use the services ethically and legally.

4. Intellectual Property

• Any websites, funnels, copywriting, and digital assets created by us remain our intellectual property unless explicitly transferred via contract.

• All digital/physical assets that may be created for a client are available to purchase at any given time for 6x their monthly retainer fee.

• Clients may not resell, replicate, or distribute our work without permission.

5. Limitation of Liability

• We do not guarantee specific financial results, as marketing outcomes depend on various external factors (industry, competition, market conditions, etc.).

• We are not liable for any loss of revenue, profits, or business reputation.

6. Termination

• Clients can cancel their subscription at any time, but payments are non-refundable once a billing cycle begins unless proven through direct issue with our service.

• We reserve the right to terminate services if a client violates our terms or engages in unethical business practices.

7. Governing Law

These terms are governed by UK law, and any disputes will be resolved under UK jurisdiction.

📩 Questions? Contact us at growth@scalelab.ltd